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How do I use a discount code?

How do I contact Customer Service?

How should I prepare a return?

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Returns and Exchanges

How should I prepare a return?

How to return an order?

What is the return policy?

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Shippings

How long does delivery take?

Is delivery free of charge?

What should I do if I purchased through another platform or retailer?

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Order Tracking

How do I use a discount code?

How can I track my order?

What should I do if I purchased through another platform or retailer?

Why does the amount shown when requesting a refund not match what I paid?

When you request a refund, before confirming it, you will see an amount excluding VAT in the summary displayed by the platform.
Do not worry: this amount is for information purposes only.
We will always process the refund for the amount you paid for the product or products you are returning, including the corresponding VAT.

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