Help Center
Help
Categories
FAQs
See all 14 questionsReturns and Exchanges
See all 8 questionsMore about
- How do I use a discount code?
- How do I contact Customer Service?
- How should I prepare a return?
- How to return an order?
- How can I track my order?
- What is the return policy?
- How long does delivery take?
- Is delivery free of charge?
- Pre-authorisation for card payments: what is it?
- Can I change the size of my product?
- Can I return items to a physical shop?
- What should I do if I receive an incorrect or faulty item?
- What payment methods do you accept?
- Why does the amount shown when requesting a refund not match what I paid?
Can't find what you're looking for?
Submit a request using our form and our customer service team will resolve it as soon as possible.
