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FAQs

How do I use a discount code?

How do I contact Customer Service?

How should I prepare a return?

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Returns and Exchanges

How should I prepare a return?

How to return an order?

What is the return policy?

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Shippings

How long does delivery take?

Is delivery free of charge?

What should I do if I purchased through another platform or retailer?

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Order Tracking

How do I use a discount code?

How can I track my order?

What should I do if I purchased through another platform or retailer?

Can I change the size of my product?

Yes, it is possible to change sizes, although this is not done automatically. You must return the product (you will receive a refund) and make a new purchase with the desired size (shipping costs will be free).

To request a size change from mainland Spain, please follow these steps:

Access your profile.
Go to the ‘Orders’ section.
Request a refund for the original product.
Once we have received the product at our warehouses, we will refund you using the same payment method you used.
Place a new order with the size you wish to receive.

You can carry out both processes (return and new purchase) in whatever order you prefer.

Remember: you can also bring your parcel to any of our own shops. In this case, you do not need to request the exchange through your profile; the shop team will take care of it. Find your nearest Gioseppo shop here.

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