FAQ
Península española y Baleares
Los plazos de entrega rondan entre las 24 y las 72h laborables desde la realización de la compra. En periodos promocionales como rebajas, Navidad o Black Friday los tiempos de entrega pueden verse alterados por la alta demanda de pedidos.
Canarias, Ceuta y Melilla
Los plazos de entrega rondan entre las 48 y las 72h laborables desde que el pedido es expedido de nuestros almacenes.
Para estos destinos, necesitamos tu número DNI (letra incluida) para tener la posibilidad de enviar tu pedido el mismo día que lo realizas.
Por favor, selecciona la opción "Doc. Canarias/Ceuta/Melilla" en el formulario de contacto e indica tu DNI junto con el número de pedido.
Más sobre
- ¿Cómo canjear un código descuento?
- ¿Cómo contactar con atención al cliente?
- ¿Cómo debo preparar una devolución?
- ¿Cómo devolver un pedido?
- ¿Cómo puedo rastrear mi pedido?
- ¿Cuál es la política de devoluciones?
- ¿Los gastos de envío son gratuitos?
- Preautorización en pagos con tarjeta, ¿qué es?
- ¿Puedo cambiar la talla de mi producto?
- ¿Puedo devolver en tienda física?
- ¿Qué debo hacer si compré a través de otra plataforma o comercio?
- ¿Qué hacer si recibido un artículo incorrecto o defectuoso?
- ¿Qué métodos de pago aceptan?
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