Shipping, exchanges and returns

DELIVERY TIMES

Mainland Spain and Balearic Islands

Delivery times are typically 24 to 72 working hours from the time of purchase.

During promotional periods such as sales, Christmas or Black Friday, delivery times may be affected due to high order volumes.

Other destinations
Delivery times are approximately 48 to 72 working hours from the moment your order leaves our warehouse.

Canary Islands, Ceuta and Melilla
For these destinations, we require your ID number (including the letter) in order to ship your order on the same day it is placed.

Please select the option “Doc. Canarias/Ceuta/Melilla” in the contact form and include your ID number along with your order number.

SHIPPING COSTS

Mainland Spain and Balearic Islands

Shipping is free within mainland Spain and the Balearic Islands on orders over €59. For orders under €59, home delivery costs €3.99, and delivery to an InPost Pack Point costs €1.99.

Note: Shipping costs are non-refundable, except in cases of defective products or incorrect items being shipped.

Other destinations

Check the shipping costs and conditions for other destinations.

ZONE	DELIVERY TIME	HOME DELIVERY COSTS	LOCKER DELIVERY COSTS	CONDITIONS
Mainland Spain, Balearic Islands, and Portugal	2-5 business days	€3.99	€1.99	Free shipping from €59.95
Canary Islands, Ceuta, and Melilla	2-5 business days	€30.00	€30.00	No free shipping
France, Belgium, Italy, the Netherlands & Austria	3-5 business days	€6.99	€4.99	Free shipping from €79.95
Germany	3-5 business days	€9.99	€4.99	Free shipping from €89.95
Poland	3-5 business days	€5.99	€4.99	Free shipping from €79.95
Hungary, Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Slovakia, Slovenia & Greece	3-5 business days	€5.99	Not available	Free shipping from €79.95
Andorra, Cyprus, Malta, Croatia, Luxembourg, Monaco, Denmark, Ireland, the Czech Republic & Sweden	3-5 business days	€5.99	Not available	Free shipping from €79.95

Canary Islands, Ceuta and Melilla

Shipping to the Canary Islands, Ceuta and Melilla costs €30, regardless of the order amount.

PAÍS	RETURN COST
Spain mainland, Balearic Islands	Free
Portugal	3,99 €
Canarias, Ceuta and Melilla	Check return conditions*
Francia, Bélgica, Italia, Luxemburgo, Países Bajos, Mónaco	3,99 €
Alemania	14,99 €
Polonia, Austria, Dinamarca, Irlanda, Rep. Checa, Suecia	5,99 €
Hungría, Bulgaria, Estonia, Finlandia, Letonia, Lituania, Rumania, Eslovaquia, Eslovenia, Grecia	5,99 €
Andorra, Chipre, Malta, Croacia	5,99 €
Suiza	14,99 €
Reino Unido	14,99 €
Estados Unidos	19,99 €
México	14,99 €

If the delivery cannot be made because no one is available at the indicated address, the courier company will contact you to arrange an alternative delivery. If the package cannot be delivered after several attempts, it will be returned to our warehouse. Once received, we will issue a refund, but the original shipping costs will not be reimbursed.

TRACKING NUMBER

Once your order has left our warehouse, the courier will notify you that it has been shipped, and you will receive a link to track it. We recommend waiting until 10:00 p.m. to check it, as courier companies need time to register the shipment in their system.

HOW TO MAKE A RETURN?

Returns can be easily managed through our website. Simply follow these steps:

1. Log in to your account.

2. Go to the “Orders” section.

3. Select the order and the item you wish to return.

4. Indicate the reason for the return.

5. Once the return has been requested, the pickup will take place on the next business day. If your order is not ready or you do not have the label printed, you can schedule a new pickup through the FedEx website of your country. You just need to go to “Shipping” and select “Schedule & Manage Pickups,” using the tracking number shown on the return label we provided. You can also take the parcel to any FedEx office.

6. Once we have received the order at our warehouse, we will check it and process your refund. The time it takes for the refund to be completed will depend on the payment method used and may range between 10 and 20 days. Shipping costs or other fees are non-refundable.

Would you prefer to return your item in store?
You can also take your parcel to any of our Gioseppo stores. Simply request a return from your profile and take it to your nearest store to hand it in.
Remember to bring your order number with you, as you will need it to complete the form and obtain your receipt.
Find your nearest Gioseppo store here.

RETURN FEES

COUNTRY	RETURN COST
Mainland Spain, Balearic Islands	Free
Portugal	3,99 €
Canary Islands, Ceuta & Melilla	Check return conditions
France, Belgium, Italy, Luxembourg, Netherlands & Monaco	3,99 €
Germany	14,99 €
Poland, Austria, Denmark, Ireland, Czech Republic, Sweden	5,99 €
Hungary, Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Slovakia, Slovenia & Greece	5,99 €
Andorra, Cyprus, Malta & Croatia	5,99 €
Switzerland	14,99 €
United Kingdom	14,99 €
United States	19,99 €
Mexico	14,99 €

Canary Islands, Ceuta and Melilla

Return costs from the Balearic Islands, Canary Islands, Ceuta and Melilla depend on the courier company you choose for the shipment. In these cases, once you have requested the return, you must select the courier, take the parcel to them, pay the corresponding cost, and send it to the following address:

ALMACÉN Gioseppo G2

C/ Marqués de Laplace nº1 (Elche Parque Empresarial)

03203 Elche, Alicante

RETURN CONDITIONS

You have 30 days from the date of receipt of your order to request a return.

WE HAVE EXTENDED THE RETURN PERIOD UNTIL JANUARY 10, 2026
*For purchases made between November 23 and December 10, 2025

The product must be in perfect condition, unused, and with protective packaging. This means the shoebox must be placed inside the shipping box to ensure proper protection during transport.

The product must include all its labels, wrapping and accessories.

Queries within the return period: If you contacted our Customer Service team regarding your return within the 30-day period and we were unable to assist you in time, we will exceptionally process your request.

HOW TO PREPARE A RETURN?

Place the shoes inside their shoebox and then inside the shipping box. Make sure it is properly sealed. If you no longer have the original shipping box, you can use a different one.

Send the products in the same condition in which you received them.

Do not write on or attach labels directly to the shoebox.

WHAT SHOULD I DO IF I PURCHASED THROUGH ANOTHER PLATFORM OR RETAILER?

If you made your purchase through an external retailer or another website, you must handle any issues directly with them, as Gioseppo does not have access to their order information. This ensures your case is managed in accordance with their specific policies.

EXCHANGES

To get a different size, you need to return the item you do not want and place a new order for the correct size. This ensures a quick and simple process.

WHAT SHOULD I DO IF I PURCHASED THROUGH ANOTHER PLATFORM OR RETAILER?

INCORRECT OR FAULTY ITEM

If you receive an incorrect or faulty item, please contact our Customer Service team using the contact form, and have your order number ready.

For faulty items, please include photos showing the product from all angles (front, side and sole views and a close-up of the defect. Provide a clear and detailed description of the issue.

Our customer service team will review your case and provide a solution as soon as possible.

OTHER IMPORTANT INFORMATION

Courier companies will never ask for your bank details, nor request any payment to deliver your order.

Courier companies do not deliver to PO boxes.

We meet the delivery times for virtually all orders, but delays may occur during promotional periods or in certain remote locations that do not have daily delivery routes.