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Can I change the size of my product?

Yes, it is possible to change sizes, although this is not done automatically. You must return the product (you will receive a refund) and make a new purchase with the desired size (shipping costs will be free).

To request a size change from mainland Spain, please follow these steps:

  • Access your profile.
  • Go to the ‘Orders’ section.
  • Request a refund for the original product.
  • Once we have received the product at our warehouses, we will refund you using the same payment method you used.
  • Place a new order with the size you wish to receive.

You can carry out both processes (return and new purchase) in whatever order you prefer.

Remember: you can also bring your parcel to any of our own shops. In this case, you do not need to request the exchange through your profile; the shop team will take care of it. Find your nearest Gioseppo shop here.


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