Help Center

Help

Categories

FAQs

How do I use a discount code?

How do I contact Customer Service?

How should I prepare a return?

See all 14 questions

Returns and Exchanges

How should I prepare a return?

How to return an order?

What is the return policy?

See all 8 questions

Shippings

How long does delivery take?

Is delivery free of charge?

What should I do if I purchased through another platform or retailer?

See all 4 questions

Order Tracking

How do I use a discount code?

How can I track my order?

What should I do if I purchased through another platform or retailer?

Pre-authorisation for card payments: what is it?

On some occasions, when making a card payment, a temporary charge may appear on your bank account.

This is a pre-authorisation, i.e. a reservation of the amount of your order that has not yet been definitively charged. It will be charged when the order has been confirmed. This procedure is standard and serves to verify that the card is valid and that there are sufficient funds.

The final charge will only be made once your order has been confirmed and shipped. Any issues related to this procedure are completely unrelated to Gioseppo, as it is in accordance with the existing operating procedures in the United Kingdom between banks and card issuers.