FAQS - RETURNS & CHANGES
What is the process for requesting a refund?
- You have 30 days after the purchase of your order to request your return. Request the collection by accessing your account returns section and filling out the return form.
- Pack your items safely in the original package.
- Our carrier NACEX will pick up your package.
- The refund will be made in the same payment method used to purchase and within 3 to 12 working days after we receive your package in our warehouse.
- Remember that if you want to make a change you have 48 hours to place a new order. Use the promotional code you’ll receive after your return request, to obtain the shipping discount.
- If the product is in bad conditions, please send us a photo of the product indicating your order number to firstname.lastname@example.org
- For any other type of incident you can contact us via email or by calling +34 966 060 601
What are the conditions to proceed with the return of a product?
Thus, GIOSEPPO SLU. will not accept returns or exchanges of garments, used or damaged without their original packaging, as long as no case of a defect. For hygiene reasons, no changes or refunds in the articles of bathroom or jewelry (except tare or defect) are allowed.
Currently we do not make direct changes in our online store. If you need to change one product for another, you must make a return of the unwanted product according to the above procedure and make a new purchase of the desired product.