RETURN AND CHANGES

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Currently we do not make direct exchanges in our online store. If you need to change one product for another, you must make a return of the unwanted product following the next steps and then make a new purchase. 

1

You have 30 days from the delivery date for you request the return. Also, this is completely free. Request the collection of your purchase by logging into your account, and fill the form inside your panel.

 

2

Pack your items safely in the original package.

 

Prepare the box by compiling the sheet included (return label) and then fold it in half. Stick it over the old label.

 

The items must be returned with intact tags and the original shoe box.

3

Wait for UPS to pick up or deliver it in one of our UPS drop points.

4

The refund will be made in the same payment method used to purchase and within 5 to 15 working days after we receive your package in our warehouse.

5

If the product is faulty, please send us the order number and a photo using this form .

6

Here is a detailed view of the return process.

HOW TO REQUEST A RETURN

1

HOW TO REQUEST A RETURN?

Access into your personal area

2

HOW TO REQUEST A RETURN?

Search for the section RMA or RETURNS and then click "Request new RMA"

3

HOW TO REQUEST A RETURN?

Fill out the form by selecting the order and the items you want to return.

At this point you have two possibilities: To request a home pick up (please select a date for this option) or to drop it off at one of our UPS drop points (click here to see more)

To complete te request, please click on SUBMIT REQUEST.

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ADDITIONAL INFORMATION

In case you receive a faulty item, please do not hesitate to contact us. Through the phone +34 966 060 601 (we speak english) or through the mail help@gioseppo.com. Please, have ready the details of your order, since we might need them.

If you want a new size, please use the coupon code for the shipping cost that we will send you by email once you have completed the return request. 

This code is only available for 48h.

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ADDITIONAL INFORMATION

Thus, GIOSEPPO (Coolshoe sl.). will not accept returns or exchanges of garments, used or damaged without their original packaging, as long as no case of a defect. For hygiene reasons, no changes or refunds in the articles of bathroom or jewelry (except tare or defect) are allowed.

You can check the UPS Drop Points locations here.

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