Returns and changes

Dou you want to place a return?

REQUEST YOUR RETURN BY CLICKING HERE

• Choose what you want to return.
• Prepare the package with the instructions you’ll find further down.

Do you need to change the size?

• Place a return of the unwanted size: Make the return request for the product you need to change by clicking here.
• Prepare the items in your box. Please do not send the phrase with the box without protection. It must be protected by another box or bag.
• Attach the return label that you will receive by email when you create the return.
• Place the new order and have it in the next 3-5 working days in your doorstep!

Conditions

• You have 30 days from the delivery of your purchase to place the return.
• You must return the product in perfect conditions, and without signs of usage. Including the box and product labels.
• We’ll refund you in the same payment method you’ve used in the purchase, in the next 10-15 working days.

How to prepare the package?

• Pack your return so the product and original box (shoes box) are protected.
• Please, do not send the shoes only with the shoe box. This box must be protected with another box or an envelope.
• Stick the return label you’ll find inside the package. There’s no need to write down anything else into the package.

What to do if the product is faulty?

If you receive a faulty item, or have any problem regarding the quality, please contact us through the email help@gioseppo.com with:

• Purchase number.
• Photo of the problem.

We’ll get back to you as soon as possible to offer you solutions.