FAQS - RETURNS & CHANGES
This year your gifts will be spot on!!!
Because want to help you planning your Christmas shopping we have extended the returns period until January 10th 2018 (on all purchases done starting from 23th November till 10th December)
At Gioseppo Christmas never so easy!
What is the process for requesting a refund?
- You have 30 days after receipt of your order to request your return. Request the collection by accessing your account returns section (RMA) and filling out the form.
- Pack your items safely in the original package.
- Our carrier NACEX (or other associate) will pick up your package.
- The refund will be paid in the same payment method used to purchase and within 3 to 12 working days after we receive your package in our warehouse.
If you want to buy a different size, you can use the coupon code for the shipping costs that we’ll send to your email once you request the rma. This coupon code expires in 48 hours.
- With the delivery of your new order, the courier will pick up your return from which you made the payment once you get into our facilities.
- If the product is in bad conditions, please send us a photo of the product indicating your order number to email@example.com
- For any other type of incident you can contact us via email or by calling +34 966 060 601 (english speaking)
What are the conditions to proceed with the return of a product?
Thus, Gioseppo (COOLSHOE S.L.) will not accept returns or exchanges of garments, used or damaged without their original packaging, as long as no case of a defect. For hygiene reasons, no changes or refunds in the articles of bathroom or jewelry (except tare or defect) are supported.
Currently we do not make direct changes in our online store. If you need to change one product for another, you must make a return of unwanted product according to the above procedure and make a new purchase the desired product.