FAQS - RETURNS & CHANGES

RETURNS

What is the process for requesting a refund?

 

  • You have 30 days after the purchase of your order to request your return. Request the collection by accessing your account returns section and filling out the return form.
  • Pack your items safely in the original package.
  • Our carrier NACEX will pick up your package.
  • The refund will be made in the same payment method used to purchase and within 3 to 12 working days after we receive your package in our warehouse.
  • Remember that if you want to make a change you have 48 hours to place a new order. Use the promotional code you’ll receive after your return request, to obtain the shipping discount.
  • If the product is in bad conditions, please send us a photo of the product indicating your order number to help@gioseppo.com
  • For any other type of incident you can contact us via email or by calling +34 966 060 601

 

What are the conditions to proceed with the return of a product?

Thus, GIOSEPPO SLU. will not accept returns or exchanges of garments, used or damaged without their original packaging, as long as no case of a defect. For hygiene reasons, no changes or refunds in the articles of bathroom or jewelry (except tare or defect) are allowed.

  • CHANGES

Currently we do not make direct changes in our online store. If you need to change one product for another, you must make a return of the unwanted product according to the above procedure and make a new purchase of the desired product.

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