RETURN AND CHANGES
DO YOU WANT TO PLACE A RETURN? IT’S FREE AND VERY EASY!
- To place the return, you need to log into your account and place the request in your control panel:
- Choose what you want to return
- Choose if you want it picked up or drop it in the nearest UPS drop point (DROP POINT IS TEMPORARILY UNAVAILABLE) .
- If you choose to have it picked up, choose the address and day.
- Prepare the package with the instructions you’ll find further down.
- You have 30 days from the delivery of the product to place the return.
- You must return the product in perfect conditions, and without usage signs. Including the box and product labels.
DO YOU NEED TO CHANGE THE SIZE? IT’S ALSO FREE AND VERY EASY!
- Place a return of the unwanted size: To place the return, you need to log into your account and place the request in your control panel.
- You can choose to bring the package into one of UPS drop points (DROP POINT IS TEMPORARILY UNAVAILABLE), or to have it picked up at your address. (Keep reading to find out how to prepare the package)
- You’ll receive in your email a coupon code to have the shipping costs of your new purchase free.
- Place the new order and have it in the next 3-5 working days in your doorstep!
- You have 30 days from the delivery of your purchase to place the return.
- You must return the product in perfect conditions, and without signs of usage. Including the box and product labels.
- We’ll refund you in the same payment method you’ve used in the purchase, in the next 10-15 working days.
HOW TO PREPARE THE PACKAGE FOR THE RETURN OR EXCHANGE
- Pack your return so the product and original box (shoes box) are protected.
- Please, do not send the shoes only with the shoe box. This box must be protected with another box or an envelope.
- Stick the return label you’ll find inside the package. There’s no need to write down anything else into the package.
WHAT TO DO IF THE PRODUCT IS FAULTY?
If you receive a faulty item, or have any problem regarding the quality, please contact us through the email firstname.lastname@example.org with:
- Purchase number
- Photo of the problem
We’ll get back to you as soon as possible to offer you solutions.