FAQS - RETURNS & CHANGES

  • RETURNS

What is the process for requesting a refund?

 

  • You have 30 days after receipt of your order to request your return. Request the collection by accessing your account returns section (RMA) and filling out the form.
  • Pack your items safely in the original package if possible.
  • Our carrier NACEX (or other associate) will pick up your package.
  • The refund will be paid in the same payment method used to purchase and within 3 to 12 working days after we receive your package in our warehouse.
  • Remember that if you want to make a change you have 48 hours to place a new order. Use the promotional code you receive after your return request to obtain the shipping discount.
  • With the delivery of your new order, the courier will pick up your return from which you made the payment once you get into our facilities.
  • If the product is in bad conditions, please send us a photo of the product indicating your order number to shoponline@gioseppo.com
  • For any other type of incident you can contact us via email or by calling +34 966 060 601 (english speaking)

 

What are the conditions to proceed with the return of a product?

Thus, Gioseppo (COOLSHOE S.L.) will not accept returns or exchanges of garments, used or damaged without their original packaging, as long as no case of a defect. For hygiene reasons, no changes or refunds in the articles of bathroom or jewelry (except tare or defect) are supported.

  • CHANGES

Currently we do not make direct changes in our online store. If you need to change one product for another, you must make a return of unwanted product according to the above procedure and make a new purchase the desired product.

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