FAQS - RETURNS & CHANGES
What is the process for requesting a refund?
- You have 30 days after receipt of your order to request your return. Request the collection by accessing your account returns section (RMA) and filling out the form.
- Pack your items safely in the original package if possible.
- Our carrier NACEX (or other associate) will pick up your package.
- The refund will be paid in the same payment method used to purchase and within 3 to 12 working days after we receive your package in our warehouse.
- Remember that if you want to make a change you have 48 hours to place a new order. Use the promotional code you receive after your return request to obtain the shipping discount.
- With the delivery of your new order, the courier will pick up your return from which you made the payment once you get into our facilities.
- If the product is in bad conditions, please send us a photo of the product indicating your order number to firstname.lastname@example.org
- For any other type of incident you can contact us via email or by calling +34 966 060 601 (english speaking)
What are the conditions to proceed with the return of a product?
Thus, Gioseppo (COOLSHOE S.L.) will not accept returns or exchanges of garments, used or damaged without their original packaging, as long as no case of a defect. For hygiene reasons, no changes or refunds in the articles of bathroom or jewelry (except tare or defect) are supported.
Currently we do not make direct changes in our online store. If you need to change one product for another, you must make a return of unwanted product according to the above procedure and make a new purchase the desired product.