FAQS - BUYING IN GIOSEPPO

  • WORKING HOURS

In Gioseppo (COOLSHOE S.L.) you can shop 24 hours a day, 365 days a year.

Telephone service hours: Monday to Friday from 09: 00h to 14: 00h and from 15: 00h to 18: 00h (CET) Phone: +34 966 060 601 (English speaking)

Email: shoponline@gioseppo.com

 

  • CURRENCY AND TAXES

Prices on this website are quoted in euros / £. According to current legislation, Gioseppo (COOLSHOE S.L.) It is obliged to charge VAT on all orders. The applicable VAT is the legally corresponding to each zone type. 

Once completed the purchase order and, before making the payment order, a final summary identifying the article/s purchased and its total price (taxes and transportation included).

If subsequently the delivery address is changed and the area of ​​Spain destination is modified, prices shown on the final order summary may vary.

 

  • PAYMENT AND SECURITY

Gioseppo (COOLSHOE S.L.) only accept payments via credit card or debit card (Visa, Visa Electron and MasterCard) and PayPal through Nacex.

For payments by credit card or debit card, the charge will be online, ie in real time, through a payment gateway of the financial institution, once it has been established that the data are correct. In order to give maximum security to the payment system, Gioseppo (COOLSHOE S.L.) uses insurance systems leading financial institutions in electronic commerce payment. In this sense, confidential payment details are transmitted directly and encrypted (SSL) to the financial institution.

 

  • WHY REASON CAN BE REJECTED MY CREDIT CARD?

Your card may be rejected by one of the following reasons:

  • The card may have expired. Make sure your card does not exceed the validity date.
  • It may have been reached the limit of the card. Check with your bank card has not exceeded the allowable amount for purchases
  • Maybe some data entered is incorrect. Check that you have correctly filled in all the necessary fields.

As a measure to ensure a secure payment and in order to assist in preventing fraud over the Internet, Gioseppo (COOLSHOE S.L.). It reserves the right to verify the personal data supplied by the customer and take action as appropriate (including cancellation of the order) so that the purchased goods are delivered in accordance with the information contained in the order.

 

  • BUYING LIMIT

Gioseppo (COOLSHOE S.L.), does not allow buying products for resale. In this sense, no purchases may be made higher amount to 500 euros or containing more than 25 items. Customers who are interested in making purchases above that amount or quantity for other purposes than resale must contact the customer service where they will be informed about the various options to make the desired purchase.

Gioseppo requests your permission to obtain statistical data of your navigation in this website, in compliance with the Royal Decree-Law 13/2012. Ampliar información.